The “HOLE” Story – UPDATE

As you may recall, back in January I wrote about a situation with a pair of rather expensive jeans my oldest daughter wore a hole in. I contacted the manufacturer, MissMe, to see about getting them replaced since we had only worn them a handful of times. Here’s the rest of the story…

I sent the defective pair of jeans to MissMe (they even provided the return label- thanks!), and awaited a response from their QA department. After about a week and a half, I received a call from them confirming that the jeans were, in fact, defective and they would be happy to replace them for me. Great I though! Customer Service at its finest!

Not so fast.

The young lady that contacted me asked me to visit the website and choose the pair of replacement jeans we would like and email her the style/color/size, etc. Ok I thought – easy enough. This is where things got complicated. After searching the kids section for a replacement pair of jeans – they did not have ONE PAIR in her size. Not one.

So, I emailed the representative and explained the situation. She apologized for the inconvenience and offered me two solutions. The first was to wait 2-3 weeks for the new styles to be posted on their website and I could peruse through them for a different style in the correct size, or I could receive a store credit.

Waiting a couple of weeks didn’t seem like a big deal at the time, so I opted to wait for the new styles and choose something. I waited. And waited. And waited almost 6 weeks. Nothing. No new sizes or styles. After waiting this long, I received an email from customer service alerting me to the fact that they were now issuing me a credit towards their store to be used for future purchases since I had not selected anything.

As of this writing, I still have not made a decision on the replacement jeans. As it is getting warmer out, I think we might decided to go with jean shorts (they have more sizes in those anyway).

I am satisfied with their commitment to replace the initial jeans since they were, in my opinion, defective. However, I think the follow up customer service could have used some work. Overall- I’d give MissMe.com a B- grade.

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