The “Hole” Story, take 3

It’s been almost a year (yes, I said a YEAR) since the saga of the MissMe jeans began, and we aren’t done yet….

To refresh your memory, click here to read the beginning of the story : MissMe Part 1 , then read the follow up MissMe Part 2 .

My last post on this topic, dated April 28, 2011, left off with me trying to decide what I was going to try and order to replace the defective jeans. A couple of weeks after that post  (May 18th to be exact) , I saw a cute pair of shorts on the MissMe.com website that B said she liked and the website showed her size in stock- so I immediately placed the order. Only to receive this email a few hours later:

Dear Stephanie,

Thank you for your recent order with MissMe.com.  We regret to inform you that one or more items (jk5045m9-mk27 in size 10) on your order are out of stock and we will not be receiving any more of this item in our warehouse.  If you could please respond to this email to let us know whether you would like the rest of your order to ship or if you would like us to cancel your order entirely, we will act as quickly as possible to resolve the matter.  If you choose to have the rest of your order sent, we would like to offer you complimentary standard shipping as a service.  If you have any further questions, please let us know and we would be happy to help!

Thank you for your understanding and have a wonderful day.

WTH? Thank you for your “understanding”?! Do you realize how PATIENT I have been people? We’re talking MONTHS. Furious, I fire off this:

Megan

I can’t begin to tell you how frustrated I am. The credit I used to pay for this order was because of a defective pair of jeans I returned in DECEMBER! There have been NO jeans that my daughter liked in her size, so I decided to go ahead and pick some shorts, and now this! Yes, cancel the entire order. 

Reply was standard: “We apologize, our products sell fast, can’t update the website fast enough, blah blah blah”…

So, here I am still without jeans, shorts, anything. I spend almost the entire summer searching the website every couple of weeks to see if they have something in her size, but to no avail. Finally, in late August, SUCCESS. I find a pair of jeans she likes and I place the order. AND THEY”RE IN STOCK. I am SO thrilled to be finished with MissMe and the nightmare of the jeans, I pick up B from school and proudly announce “Guess what!? Your jeans came in! I can’t wait to see them on you.” Now, for those of you that know B, fashion is not her thing. She’d just assume wear something from Target than designer jeans – so her enthusiasm for this is nil. We get home and I ask her to try them to make sure they fit and are comfortable. She emerges from her room with a crinkled forehead and says “Mom, I don’t like them. They are too tight in the legs and too long.”

WHAT?! What do you mean they don’t fit. THEY HAVE TO FIT. I CAN’T TAKE DEALING WITH THOSE PEOPLE ANYMORE! I’m devastated. After a few days of procrastinating, I package the jeans back up and pay to send them back for another stinkin credit.

By this time, we have been through three complete seasons AND moved up a pant size. Yes, it’s been THAT long. So now I’m on the hunt for a size 12 jean (yea, they’ll have to be altered, again), but I’m thinking, “Hey, at least she’ll be able to wear them for awhile”. I decide that I have tortured myself long enough with this company, I will call the local store they were purchased from and see if, by chance, they could be of any help. I phone Keedo’s in Northpark Mall and Kelly Smith answers. I give her a scaled down version of my VERY long saga and ask if she can help. She apologized profusely and said she has had lots of issues with MissMe too, but would do everything she could to help me out. Her thought was maybe I can “sign over” my credit to her and I could buy something from her store. YES – that sounds perfect. I can try on pants there and walk out with them and she can have the credit. She calls Miss Me to discuss it with their wholesale department. Miss Me’s response. No, you can’t do that.

Back to the drawing board. This process annoys me to no end, so I put it off until last Friday when the girls were out of school and we could stop by Keedos to try on jeans and then, while I am IN the store, check their website to see if they have THAT STYLE in the correct size. B tries on 3 different pairs. Pair 1 is a no. Pair 2, No. Pair 3 – YES. I hold my breath and grab my phone and type in missme.com hoping they have them in stock. Finally I get to the sizes available, YIPEE – Size 12! I stand in the middle of Keedos and punch in all my credit card info and address to place my order. Send. Whew, finally.

About two hours later, I’m in the car with my darling hub when I shout from the passengers seat “YOU”VE GOT TO BE EFFING KIDDING ME”. Hub is like “Um, WHAT?”. I see this email on my iPhone:

Dear  Stephanie,

Thank you for your recent order with MissMe.com.  We regret to inform you that the item on your order is out of stock (Hippie Chick Skinny size 12) and we will not be receiving any more of this item in our warehouse. We cancelled your order and refunded your credit card in the amount of $7.00, your funds should be available in about 5 business days depending on your banking institution. 

We would like to offer you complimentary standard shipping as a service off your next order. Please notify me when your new order has been placed so that shipping can be deducted. Again, we apologize for the inconvenience and hope that we can continue to be of service to you. 

Friends. I am done. I have spend NUMEROUS hours, more than $30 on alterations and shipping back and forth (not to mention the additional $15 I would have to spend on alterations for a new pair.) and I am beginning to wonder if it is worth it. What do you think? Would you go to all this trouble for an $80 pair of jeans for a 10 year old?

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